WORLD CLASS SHIPPING
WITH LIVE ARRIVAL GUARANTEE.
With over 17 years of professional live fish shipping experience both domestic and internationally we take the worry out of shipping live fish. Domestic shipping is available through Southwest Air Cargo and UPS overnight.
* You are responsible to track your shipment with the Air-bill or UPS tracking provided*
SHIPPING POLICIES
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For Southwest Air Cargo shipments you will be provided an air bill number, which you will use to track your shipment.
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​For UPS shipments you will be provided a tracking number, which you will use to track your shipment.
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If a delivery is late due to the carrier or act of God ( i.e. Weather, wreck, and so on), we will not honor the live arrival guarantee. However we will work with you to find a solution.
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Claims must be made to the carrier by the customer and we will provide you with any support you need for your claim.
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Credit for DOAs will be issued in the form of credit towards future fish purchases.
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Credit is issued for DOA fish only, not shipping.
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Air Cargo shipments must be picked up within 2 hours of arrival for Live Arrival guarantee to be in effect.
* You are responsible to track your shipment with the Air-bill or UPS tracking provided*
WHAT IS LIVE ARRIVAL?
"LIVE ARRIVAL" means that when the fish arrive and you open the box, the fish will be alive in the bags.
Once the fish bags are opened and the fish are exposed to your water, the guarantee is null and void, we do not guarantee that the fish will live in your water conditions or not get eaten by tank mates.
All we guarantee is that they will be alive when they are picked up and the box is opened.
Should you have a DOA (dead on arrival), please contact us within 1 hour of pickup. Be prepared to provide us with a digital image to support your claim.