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With over 17 years of professional live fish shipping experience both domestic and internationally we take the worry out of shipping live fish. Domestic shipping is available through Southwest Air Cargo, Delta Air Cargo and UPS priority overnight, international orders will vary depending on country.

* You are responsible to track your shipment with the Air-bill or UPS tracking provided*


  • Live arrival guarantee only applies to Delta and Southwest Air Cargo same day or UPS overnight deliveries.

  • For Southwest Air Cargo, Delta Air Cargo shipments you will be provided an air bill number, which you will use to track your shipment.

  • For UPS shipments a tracking number will be provided after the order has been shipped.

  • UPS priority overnight does not mean you will receive the fish the day after your order is placed. Please allow two business days from the day of your order to prepare the fish for shipping. We ship UPS Monday-Wednesday. We have found that if there are any delays within the UPS network, shipments sent out on a Thursday if delayed will not deliver until Monday. That's not good at all. If you can only receive a UPS delivery on a Friday, contact us. 

  • Buyer pays actual shipping cost, what it costs us it cost you. 

  • If a delivery is late due to the carrier or act of God ( i.e. Weather, wreck, and so on), we will not honor the live arrival guarantee.

  • Claims must be made to the carrier by the customer and we will provide you with any support you need for your claim.

  • Credit for DOAs will be issued in the form of credit towards future fish purchases.

  • Credit is issued for DOA fish only, not shipping.

  • Air Cargo shipments must be picked up within 2 hours of arrival for Live Arrival guarantee to be in effect.

* You are responsible to track your shipment with the Air-bill or UPS tracking provided*


"LIVE ARRIVAL" means that when the fish arrive at your door and you open the box, the fish will be alive in the bags.

Once the fish bags are opened and the fish are exposed to your water, the guarantee is null and void, we do not guarantee that the fish will live in your water conditions or not get eaten by tank mates.

All we guarantee is that they will be alive when they are dropped off and box is opened.

Should you have a DOA (dead on arrival), please contact us within 1 hour of pickup or drop off. Be prepared to provide us with a digital image to support your claim.


Group buys are a great way to save on shipping costs. The idea is coordinating with several fellow hobbyists to purchase together and get one shipment to your front door or local airport. We encourage air cargo for larger group buys.

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