- Live arrival guarantee only applies to Delta Air Cargo same day or FedEx overnight deliveries.
- During warmer months we may offer FedEx 2 day shipping as an option with no live arrival guarantee.
- For Delta Air Cargo shipments you will be provided an air bill number, flight number and estimated arrival time.
- For FedEx shipments a tracking number will be provided after the order has been shipped.
- Buyer pays actual shipping cost, what it costs us it cost you. We do not charge box fees or other hidden fees for shipping. Please note, Delta Air Cargo shipments are sent C.O.D. you will pay for shipping costs when you pick up your order.
- If a delivery is late due to the carrier or act of God ( i.e. Weather, wreck, and so on), we will not honor the live arrival guarantee. Claims must be made to the carrier by the customer and we will provide you with any support you need for your claim.
- Credit for DOAs will be issued in the form of credit towards future fish purchases. Credit is issued for DOA fish only, not shipping.
- Air Cargo shipments must be picked up within 2 hours of arrival for Live Arrival guarantee to be in effect.